FREQUENTLY ASKED QUESTIONS

Last Updated on February 02, 2015

Select your shipping destination from the list of countries below to display the available options and charges.

During free shipping promotions, the delivery cost will be removed on the final payment page.

  • Order inquiries
    Our customer care team is available 7 days per week.We’re on hand to assist with…

        • Size and fit advice
        • Detailed product information
        • Delivery questions
        • Exchange and return queries
        • Placing orders

    Email info@i-miss-sophie.com

    Call +34 971712369 (11h-19h)

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Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 days from the date you received your order to exchange or return. Shipping is not complimentary on all exchanges; however, if you are based in Mallorca, you can bring back the goods to the flagship store. Placa del Mercat 21, 07001 Palma de Mallorca.

Please make sure your items are returned new, unused and with all i Miss Sophie and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please contact our customer care team by emailing info@i-miss-sophie.com if you have any further questions.

Anim pariatur cliche reprehenderit, enim eiusmod high life accusamus terry richardson ad squid. 3 wolf moon officia aute, non cupidatat skateboard dolor brunch. Foosd truck quinoa nesciunt laborum eiusmod. Brunch 3 wolf moon tempor, sunt aliqua put a bird on it squid single-origin coffee nulla assumenda shoreditch et. Nihil anim ke ffiyeh helvetica, craft beer labore wes anderson cred nesciunt sapiente ea proident. Ad vegan excepteur butcher vice lomo. Leggings occaecat craft beer farmto-tab le, raw denim aesthetic synth nesciunt you probably haven’t heard of them accusamus labore sustainable VHS. Nihil anim keffiyeh helvetica, craft beer labore wes ande rso cred nesciunt sapiente ea proident. Ad vegan excepteur butcher vice lomo. Leggings occaecat craft beer farmto-tab le,

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If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your exchange or return and sent back your items to us.

Your refund will be credited to the original payment method or as store credit to your i Miss Sophie account, if your purchase was sent back in good condition and on time.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

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