Delivery & Return information

Select your shipping destination from the list of countries below to display the available options and charges.

During free shipping promotions, the delivery cost will be removed on the final payment page.

Anim pariatur cliche reprehenderit, enim eiusmod high life accusamus terry richardson ad squid. 3 wolf moon officia aute, non cupidatat skateboard dolor brunch. Foosd truck quinoa nesciunt laborum eiusmod. Brunch 3 wolf moon tempor, sunt aliqua put a bird on it squid single-origin coffee nulla assumenda shoreditch et. Nihil anim ke ffiyeh helvetica, craft beer labore wes anderson cred nesciunt sapiente ea proident. Ad vegan excepteur butcher vice lomo. Leggings occaecat craft beer farmto-tab le, raw denim aesthetic synth nesciunt you probably haven’t heard of them accusamus labore sustainable VHS. Nihil anim keffiyeh helvetica, craft beer labore wes ande rso cred nesciunt sapiente ea proident. Ad vegan excepteur butcher vice lomo. Leggings occaecat craft beer farmto-tab le,

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 days from the date you received your order to exchange or return. Shipping is not complimentary on all exchanges; however, if you are based in Mallorca, you can bring back the goods to the flagship store.
i Miss Sophie Concept Store
Placa del Mercat 21
07001 Palma de Mallorca.

If you are based in Austria, GErmany or Switzerland you can ship the order back to our German office. Please send us an email with your return details, what item you would like to return. So we will inform the GErman office and will send you the nearest address for you.

Please make sure your items are returned new, unused and with all i Miss Sophie and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer. If you receive a present or gift with your order, you have to return it. Unless you keep an item you bought, you can keep the gift from us.

Please contact our customer care team by emailing info@i-miss-sophie.com if you have any further questions.

Returns

You can return any item for any reason within 14 days of receiving them. The buyer needs to pay for the shipping cost. That also applies to sale items.
Exchanges are only accepted on items that have not been worn or washed, and that are in good order with their tags intact.
If you wish to return an item to us, just write us an email to inform us and send in tracked to Mallorca or the GErman office. You can choose to exchange the item or to receive a refund for the paid amount. You receive your money, once i Miss Sophie SL checked the good of origin stateus.

Standard Delivery
3 to 10 Working Days (Because we ship from Mallorca& London)
5.00 €

Express Delivery
Up to 3 Working Days
10.00 €

the shipping conditions will start 15 September, because we will work with new partners like DHL and DPD. Before it might take a view days more.

Anim pariatur cliche reprehenderit, enim eiusmod high life accusamus terry richardson ad squid. 3 wolf moon officia aute, non cupidatat skateboard dolor brunch. Foosd truck quinoa nesciunt laborum eiusmod. Brunch 3 wolf moon tempor, sunt aliqua put a bird on it squid single-origin coffee nulla assumenda shoreditch et. Nihil anim ke ffiyeh helvetica, craft beer labore wes anderson cred nesciunt sapiente ea proident. Ad vegan excepteur butcher vice lomo. Leggings occaecat craft beer farmto-tab le, raw denim aesthetic synth nesciunt you probably haven’t heard of them accusamus labore sustainable VHS. Nihil anim keffiyeh helvetica, craft beer labore wes ande rso cred nesciunt sapiente ea proident. Ad vegan excepteur butcher vice lomo. Leggings occaecat craft beer farmto-tab le,

Exchanges

Please note that we can only do size exchanges, i.e. exchange an item for the same product in a different size. We are unable to provide a credit note to be redeemed in another order. Please call our customer service team on +34971712369 or send us an email to info@i-miss-sophie.com to reserve the item in the required size.
The item will be dispatched to you as soon as we receive your returned item.

All orders despatched with DPD or DHL in future. Starting date will be 10.09.2018. At the moment we are sending your order with Correo (Spanish post) From late ron your order will be trackable. Tracking updates will be provided by our delivery partner, with the links to follow your parcel.
If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present. Most parcels will reach their destination within 1-2 weeks, however, some destinations may require additional time allowed for parcels to arrive.
As most parcels will reach their destination within 2 weeks, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please contact our Customer Care Team.
Can’t find the answer you’re looking for? You can call by clicking the ‘Call us’ link below to ensure your query is dealt with today. Alternatively, if your query isn’t urgent, click the ‘email’ link.

If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your exchange or return and sent back your items to us.

Refunds
You will receive a receipt confirmation from us via email as soon as your item has been received and is being processed. We will create and send you a credit note and personalised credit note number via email for every return received in good order and with all tags intact. A refund can take 6-10 days to be credited to your account depending on the bank.
Please note that refunds made to credit cards with deferred debits may appear on your next credit card statement.
The refund is made in the currency of the original purchase. Potential losses due to currency fluctuations will not be refunded.
Any refunds on purchases made with vouchers will be refunded as a new voucher.

Your refund will be credited to the original payment method or as store credit to your i Miss Sophie account, if your purchase was sent back in good condition and on time.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Can I change the delivery address for my order?
Yes you can, but you have to inform us by phone or email. After you receive a confirmation email it is set up. Sometimes the delivery has been sent out already.

Any faulty item delivered to you, or any item turning out to be defective within the warranty period can be returned to us. Please notify us of the article’s type of fault by email. We will examine the product and then contact you to discuss further steps

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

We’re on hand to assist with…Order inquiries

  • Order inquiries
  • Size and fit advice
  • Detailed product information
  • Delivery questions
  • Exchange and return queries
  • Placing orders

Email info@i-miss-sophie.com

Call +34 971712369 (11h-19h)

Our customer care team is available 5 days per week. Monday – Friday. Saturday our shop is open so you can call us. But the shipping department takes care of your order Monday again.

STILL HAVE QUESTIONS? CONTACT US

CONTACT US